ORDERING, RETURN, REFUND & SHIPPING POLICIES

PLEASE READ CAREFULLY BEFORE ORDERING OR INITIATING A RETURN.

LEGAL DISCLAIMER:

By completing a purchase with Purple Rose Boutique, you acknowledge that you have read, understood, and agreed to be bound by the terms and conditions of this Ordering, Shipping, & Return Policy.  These terms are subject to change at any time without prior notice.

ORDERING POLICY:

Please double-check all details before placing your order.  Make sure your shipping address, billing address, item, size, color, style, etc.…, is correct before placing your order.  Once the order is submitted, orders cannot be canceled or changed for any reason.  

RETURN POLICY:

Purple-Rose-Boutique wants you to be completely happy with your purchase.  If you are not happy with your purchase, please notify us within 3 days of receiving your item with the reason you want to return your item. 

 ITEMS NOT ELIGIBLE TO RETURN:

The following are not eligible to return:

·        Sale items, final sale items, discontinued items, discounted items, demo items, sample items, open box items, & sitewide promotion items.

·        Wigs & Toppers worn, used, stained, have odors, damaged, brushed, missing the criss-cross parting, wig caps, wig care products, cosmetics, accessories, lashes, swimwear, undergarments, sunglasses, earrings, & body piercings.

·        Gift Cards

WIGS & TOPPERS – STORE CREDIT or REFUND

We accept returns for wigs & toppers purchased directly from Purple Rose Boutique or any of our social media sites for store credit or full refund only and under the following conditions.

·        Original shipping fees, taxes, and protection insurance (If Any) are non-refundable.

·         Wigs & Toppers must be unworn, unused, free of stains, odors, damages, unbrushed, with the criss-cross parting intact and must be returned in original packaging with tags attached.  Removal of the tags and criss-cross parting makes the wigs & toppers ineligible for return—no exceptions.

·        Reporting Timeline – You must notify us at customerservice@purple-rose-boutique.com  within 3 calendar days of delivery with reason you want to return your wig.  You must include clear photos or videos of the wig and packaging slip.  Please attach this documentation to your email when contacting us.  Reporting received outside this timeframe will not be accepted.

·        Return Timeline - You must return the wig postmarked within 7 calendar days of the delivery date or they will not be accepted.

·        Returns - are typically processed within 10 to 14 business days of acceptance of the return.

·        Shipping and handling charges are non-refundable.

Items that do not meet the above return policy will be rejected. If you wish to have the rejected wig sent back to you, you are responsible for shipping costs.

JEWELRY – STORE CREDIT OR REFUND

We accept returns for jewelry purchased directly from Purple Rose Boutique under the following conditions

·        Reporting Timeline – You must notify us at customerservice@purple-rose-boutique.com of reason you want to return your item within 3 calendar days of delivery and let us know if you would like store credit or a refund.  Claims received outside this timeframe will not be accepted. Purple Rose Boutique actively monitors claims to prevent abuse.

·        Return Timeline - You must return your item postmarked within 7 calendar days of the delivery date.

·        Items must be returned unworn, unused, and in their original condition with all tags and SKU labels intact.

·        Returns will not be accepted if tags or SKU numbers are missing or removed.

·        Earrings and body jewelry are non-returnable if packaging has been opened due to health and hygiene regulations.

·        All returns are carefully inspected and may incur a 20% restocking fee or be refused at our discretion.

·        Refund Processing – Once the return is accepted, we will issue a refund to the original payment method. Refunds typically process within 10 to 14 business days of acceptance of return.

·        Shipping and handling charges are non-refundable.

FASHION – STORE CREDIT OR REFUND

We accept returns for jewelry purchased directly from Purple Rose Boutique under the following conditions

·        Reporting Timeline – You must notify us at customerservice@purple-rose-boutique.com of reason you want to return your item within 3 calendar days of delivery and let us know if you would like store credit or a refund.  Claims received outside this timeframe will not be accepted. Purple Rose Boutique actively monitors claims to prevent abuse.

·        Return Timeline - You must return your item postmarked within 7 calendar days of the delivery date.

·        Items must be returned unworn, unused, and in their original condition with all tags and SKU labels intact.

·        Returns will not be accepted if tags or SKU numbers are missing or removed.

·        Bathing Suites are non-returnable due to health and hygiene regulations.

·        All returns are carefully inspected and may be refused at our discretion.

·        Store Credit or Refund Processing – Once the return is accepted, we will issue a store credit or refund to the original payment method. Refunds typically process within 10 to 14 business days of acceptance of return.

·        Shipping and handling charges are non-refundable.

MISSING, DAMAGED, DEFECTIVE, OR INCORRECT ITEMS:

If you receive an item that is missing, damaged, defective, or incorrect, please follow these steps:

·        Color variation will not be considered a defect or incorrect item as colors will show different in different lighting, and computer settings.

·        Inspection upon Delivery – Upon receipt of your order, carefully inspect the outer packaging and contents. Minor wear to shipping cartons is common; however, if your items are damaged, retain the box, packaging materials, and the item itself.

·        Reporting Timeline – You must notify us at customerservice@purple-rose-boutique.com  regarding any missing, damaged, defective, or incorrect items within 3 calendar days of delivery.  You must include clear photos or videos of the damaged/defective items and a copy of the packaging slip for missing items.  Please attach this documentation to your email when contacting us.  Claims received outside this timeframe will not be accepted. Purple Rose Boutique actively monitors claims to prevent abuse.

·        Return Timeline - You must return the damaged, defective, or incorrect item postmarked within 7 calendar days of the delivery date.

·        Refund Processing – Once the damaged, defective, or incorrect item is confirmed and accepted, we will issue a refund to the original payment method. Refunds typically process within 10 to 14 business days of acceptance of return.

•   Please contact us at:  customerservice@purple-rose-boutique.com                       Please allow 24 hours for a response. 

SHIPPING POLICY:

·        Orders are typically shipped Monday–Friday (excluding holidays).

·        Delivery dates shown at checkout are estimates only and are not guaranteed. Shipping times are determined by the carrier and manufacturer.

·        Please allow up to 14 business days from your order date for processing and shipment, regardless of the shipping method selected.