ORDERING, RETURN, REFUND & SHIPPING POLICIES

Ordering, Shipping, Returns & Refunds Policy

Purple Rose Boutique
Where You Create Your Style!

Shop With Confidence

At Purple Rose Boutique, we want you to love your purchase! Whether you're shopping for luxury wigs, beautiful jewelry, or boutique fashion, we're committed to providing a pleasant and trustworthy shopping experience.

We understand that shopping online is a personal experience, especially when choosing the perfect wig or hair topper. Our goal is to provide clear policies, quality products, and helpful customer service.

Please review our policies before placing your order.

LEGAL DISCLAIMER:

By completing a purchase with Purple Rose Boutique, you acknowledge that you have read, understood, and agreed to be bound by the terms and conditions of the Ordering, Shipping, & Return Policies.  These terms are subject to change at any time without prior notice.

1. Ordering & Cancellations

Please review your order carefully before checkout, including the style, color, size, quantity, and shipping address.

Orders are processed promptly, and changes or cancellations may not be possible once fulfillment begins.

If you notice an error, please contact us as soon as possible at customerservice@purple-rose-boutique.com. We'll do our best to assist you.

2. Our 7-Day Return Policy

We accept returns on eligible merchandise when requested within 7 calendar days of delivery.

To qualify for a return:

  • Contact us within 7 calendar days of receiving your order.

  • Merchandise must be unworn, unused, and in its original condition.

  • Original tags, labels, and packaging must be included.

  • Approved returns must be shipped within 7 calendar days after return authorization.

  • Please contact us for return instructions before shipping merchandise back.

  • Customers are responsible for all return shipping costs.

Eligible returns may qualify for a refund to the original payment method or store credit, subject to the conditions below.

3. Synthetic Wig & Hair Topper Returns

We understand how important finding the right wig or topper can be. We want you to feel confident in your selection.

Eligible synthetic wigs and synthetic hair toppers may be returned when:

  • A return is requested within 7 calendar days of delivery.

  • The item is unworn, unused, unwashed, and unaltered.

  • The hair has not been brushed, styled, or modified.

  • Original tags and packaging remain intact.

  • The hairpiece is free from odors, stains, and damage.

  • Original factory styling and crisscross parting remain intact, when applicable.

A flat $30 restocking fee applies to each eligible synthetic wig or topper returned for a standard refund or store credit.

This fee covers inspection, handling, and return processing and will be deducted from the approved refund or store credit.

The restocking fee does not apply to verified damaged, defective, or incorrect merchandise.

4. Human Hair Wigs & Toppers — FINAL SALE

Due to the delicate nature, hygiene considerations, and special handling requirements of human hair products, all human hair wigs and human hair toppers are FINAL SALE.

Human hair wigs and toppers cannot be returned or exchanged for:

  • Change of mind

  • Incorrect color selection or color preference

  • Fit or sizing preferences

  • Style or length preferences

  • Other reasons unrelated to a product defect or fulfillment error

We encourage customers to carefully review product descriptions, measurements, and color selections before purchasing.

If you need assistance choosing a human hair wig or topper, please contact us before placing your order. We're happy to help!

Important: Final-sale restrictions do not limit your rights if merchandise arrives damaged, defective, or incorrect, or where a remedy is required by applicable law.

5. Jewelry & Boutique Fashion Returns

Eligible jewelry and clothing may be returned when:

  • A return is requested within 7 calendar days of delivery.

  • Items are unworn, unused, and in their original condition.

  • Original tags, labels, and packaging are included.

  • Approved returns are shipped within 7 calendar days after authorization.

Certain jewelry returns may be subject to a restocking fee of up to 20% if disclosed before purchase and permitted by law.

Final Sale Items

The following items are not eligible for standard returns:

  • Human hair wigs and toppers

  • Merchandise clearly marked Final Sale

  • Open-box, demo, and sample items

  • Gift cards

  • Used or altered wigs and hairpieces

  • Opened cosmetics, wig care products, and lashes

  • Swimwear and undergarments

  • Earrings and body jewelry with opened packaging

Final-sale restrictions do not affect applicable rights regarding damaged, defective, or incorrect merchandise.

6. Damaged, Defective, Missing or Incorrect Orders

Your satisfaction matters to us!

If your order arrives damaged, defective, incomplete, or incorrect, please contact us promptly, preferably within 7 calendar days of delivery.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photographs of the item and packaging

  • A photograph of the packing slip, if available

We'll review the issue and work with you toward an appropriate resolution, which may include a replacement or refund.

No restocking fee applies to verified damaged, defective, or incorrect merchandise.

Your rights under applicable consumer protection laws remain protected.

7. Refund Processing

Once your approved return is received and inspected, we'll notify you of the outcome.

Approved refunds are generally processed within 10–14 business days, plus any additional time required by your payment provider.

For standard returns, original shipping charges, optional shipping protection, and return shipping costs are generally nonrefundable where permitted by law.

Any applicable restocking fee will be deducted from the approved refund or store credit.

8. Shipping & Delivery

We work with multiple suppliers and fulfillment locations to bring you a beautiful selection of merchandise.

Processing Times

  • In-stock merchandise generally ships within 3–5 business days.

  • Certain specialty or supplier-fulfilled items may require up to 14 business days for processing.

Estimated Delivery

Delivery typically takes approximately 2–15 business days after shipment, depending on the supplier, destination, and shipping carrier.

These are estimates, not guaranteed delivery dates. Specific delivery commitments provided at checkout or required by law will apply.

Shipping Rates

  • United States: $9.99

  • Alaska, Hawaii, and U.S. Territories: $24.50, subject to service availability

Orders may ship through USPS, UPS, or FedEx. High-value jewelry shipments may require a signature upon delivery.

Shipping options and charges will be displayed at checkout.

9. Lost, Delayed or Damaged Packages

We understand how frustrating delivery problems can be, and we're here to help.

If your package is delayed, missing, or arrives damaged, please contact us at customerservice@purple-rose-boutique.com.

We'll help review your tracking information, coordinate with the shipping carrier when appropriate, and determine the next steps.

Please retain any damaged packaging and photographs until the issue is resolved.

Applicable delivery and refund rights remain protected.

10. Contact Us

We're here to help with questions about ordering, sizing, wig colors, shipping, or returns.

Purple Rose Boutique

Email: customerservice@purple-rose-boutique.com

Website: www.Purple-Rose-Boutique.com

We generally respond to inquiries within approximately 24 business hours.

11. Policy Updates

Purple Rose Boutique may update these policies periodically. The terms provided at the time of purchase, together with applicable law, govern your order.

Thank You for Supporting Our Small Business!

Every purchase means so much to us. Thank you for choosing Purple Rose Boutique and allowing us to be part of your personal style journey.

Purple Rose Boutique
Where You Create Your Style!