Shipping


Protecting your package (Jewelry Only)

A signature may be required to ensure your parcel for the full amount. We are not liable for parcels without a signature that are lost, stolen, damaged or misdelivered. FedEx packages without a signature are only insured up to $100. If a claim is made and approved, the most you can receive is $100. Claims cannot be made for USPS Priority mail. Once a parcel leaves our facility, it is out of our control.

Shipping time

  • All in stock items ship within 3 to 5 business day. 
  • Please allow anywhere between 2 to 15 business days for your item to arrive depending on where your item was shipped from. 

Shipping to Alaska, Hawaii or US Territories

  • All in stock items ship with 3 to 5 business days.
  • Please allow anywhere between 2 to 15 business days for your item to arrive depending on where your item was shipped from. 

Service (US Only)

 

Items will ship via FedEx, UPS, or USPS Priority Mail - Signature will be required for high valued jewelry items.

 $9.99

Shipping to Alaska, Hawaii or US Territories

For shipments to these locations, we currently only offer FedEx 2-Day Air. 

$24.50

** FedEx cannot deliver to PO Boxes! If shipping to a PO Box but FedEx is selected, you will be for charged and shipped via USPS Priority. 

LOST, DELAYED, OR DAMAGED MAIL POLICY

Once an order leaves Purple Rose Boutique and is scanned in by the shipping carrier, it is no longer within our control. We carefully package every item and hand it off to the carrier in perfect condition, but we cannot take responsibility for issues that occur during transit.

We Are Not Responsible For:

  • Lost or missing packages

  • Packages marked “delivered” but not received

  • Delays caused by the carrier

  • Damaged packages or items damaged during transit

  • Incorrect or incomplete shipping addresses provided by the customer

All delivery issues must be reported directly to the shipping carrier, as they are the only party able to locate, investigate, or reimburse for lost or damaged mail.

What To Do If There’s an Issue

If your tracking shows a problem, please contact the carrier using your tracking number:

  • USPS: File a Missing Mail Search or Damage Claim

  • UPS / FedEx: Open a Delivery Claim

  • Carrier Investigations: Only the carrier can confirm delivery scans, GPS delivery points, or package status

We are always happy to provide your tracking details again or guide you on where to file a claim, but Purple Rose Boutique cannot replace, refund, or reimburse orders affected by carrier errors.

***Purpple-Rose-Boutique.com reserves the right at our discretion to update or revise these policies whenever needed. Please revisit this page from time to time to stay informed of any changes.